Sometimes when trying to install one of our programs, an error may appear, making a reference to iKernal, or Install Shield. This means that for some reason, the computer could not fully read the installer file.
There are a few reason we have found for this error:
The first, and easiest thing to try is to restart the computer, and then re-try the download; if the installer was accidentally started twice, re-starting your computer is the easiest way to stop the installer.
According to the installshield knowledgeBase, the file can be cleaned out and replaced with a few steps.
First, make sure no copies of the installer are still running in the background:
On your keyboard, Press Ctrl + Alt + Delete.
Select Task Manager.
Select the Processes tab.
Look for IKernel.exe. If it is running, select it and click End Process.
Select Yes to the Task Manager Warning dialog.
Next, delete the InstallShieldEngine Folder by doing the following:
Last, go to the following link to download and install an iKernal update.
Once you have this done, delete the original downloaded file, and keeping in mind the three things mentioned near the start of the article, re-download the program from our web site.