Unable to launch Toolkit, Please launch Toolkit server

There are two reasons we have seen for the message "Unable to launch Toolkit 6. Please launch ToolKit6Server.exe manually"; the first is if Toolkit recently tried to perform a software update, and for some reason it was not able to finish. The second reason is if the Toolkit Server has been disabled or removed by a security program.


If you think that Toolkit may have been trying to do an update, and simply been interrupted, please click here for steps on how to complete the update.


If you think that the Toolkit 6 Server may have been disabled / removed, or if you have already tried the steps for completing an update, and found that they do not apply, please click here.


Finishing a Toolkit update:

If Toolkit has been working correctly, and no new security software has been installed since the last time Toolkit was used, the most likely reason for the error message is that Toolkit tried to do an update, and was not able to.
The most common reason for this is that the dpi setting on Windows was set higher than 96dpi. Depending on your version of Windows, the steps to adjust the DPI will be slightly different.

Before using any of the steps below, please re-start your computer. Restarting will make sure there are no parts of Toolkit still running in the background.

Please click your version of Windows, listed below, to show or hide specific steps for adjusting dpi settings.

Windows 2000 or XP


Windows Vista


Windows 7


Windows 8


Windows 10


Adjusting the screen resolution, if the icons are still too small:

-In XP, Right-click on the desktop and choose PROPERTIES, then click the SETTINGS tab.
-In Vista, Right-click on the desktop, choose PERSONALIZE, then click DISPLAY SETTINGS.
-In Windows 7 and Windows 8, Right-click on the desktop, choose SCREEN RESOLUTION.

-In Windows 10, Right-click on the desktop and choose DISPLAY SETTINGS, then click ADVANCED DISPLAY SETTINGS, near the bottom of the window.

Regardless of your copy of Windows, you will now have a window showing your current screen resolution.
- In Windows XP and Vista, you will have a small slider bar
- In Windows 7 (or higher) you will see a drop-down menu.

Using the small slider bar, or drop-down menu, you can REDUCE the resolution to something smaller. (ie. 1280x1024 to 1024x768 or 800x600). Then click APPLY or OK. Changing this to a lower setting will have the effect of enlarging the text and icons you see on the screen. Since everyone is different, we suggest a bit of experimentation to find the resolution that fits you best. This will ensure that you can see everything on the screen, without having to worry about running into trouble the next time there's a Toolkit update.


If you have not recently done an update, it's possible that a piece of security software has removed or disabled the Toolkit Server program from your computer. In that case, the best thing will be to make a backup of your information, and re-install Toolkit


  1. Restart the computer (You may have done this once already, but we want to make sure there's nothing extra happening in the background while you're working)

    • For Windows XP: Go to START > MY COMPUTER
    • For Windows Vista and Windows 7: Go to START > COMPUTER
    • For Windows 8: Right-click at the very bottom left hand corner of the computer screen, and select File Explorer from the menu that comes up.
    • For Windows 10: Go to Start > File Explorer > This PC
  2. This will open a window showing all of the drives your copy of Windows know about.
    Open the C: drive (also sometimes called Local Disk C). From there, open PROGRAM FILES (or Program Files x86, if available)> ICLUBCENTRAL > TOOLKIT 6

  3. In the Toolkit folder, look for any files that have .mdb and .ldb at the end.
  4. If you don't see anything with those extensions at the end, here's how to get the extensions to show up.
    • In Windows 8 and 10: Click the View Tab, then click the 'File name extensions' check-box.
    • For XP and Windows 7: Click on Tools at the top of your screen. Then click Folder Options.
    • In Windows Vista: Click on Organize at the top of your screen, then click Folder and Search Options.
    • ----For XP, Vista, and Windows 7, This will open a new window. Click the View tab in this new window, then look down the list for Hide Extensions for Known File Types. Uncheck it and click OK. You should now see the extensions .mdb and .ldb on some of the files.
  5. Once you have the files showing, take the following steps:
    - Right click on the file, and choose COPY
    - Minimize the window
    - Right-click on the Desktop, and choose PASTE
    The database file is usually named TK.mdb If you have made a copy of it at some point, the file may have a series of numbers as part of the name. If you aren't sure, take the same steps for all .mdb and .ldb files.

  6. Once you have the files copied, it's time to uninstall Toolkit.



Most security software on currently available will show a small icon in the lower-right hand corner of your computer screen.
If you right-click on this icon, it should show available options. In the short term, we suggest to turn off the software temporarily, if possible; many programs will have an option to disable themselves for a few minutes at a time.

For a longer-term solution, we suggest to check with the help / support team for your security program and asking if there is a way to set the security program to recognize Toolkit6Server.exe as a safe, or non-hostile program.


1. In your web browser, go to https://www.iclub.com
2. From the main page, click the tab near the top of the page for Support.
3. From the support page, click downloads, which should normally show up in a blue bar, under the Support tab.
4. Click on DOWNLOAD next to the TOOLKIT 6 icon, and then Download again on the following page.
5. Choose SAVE or SAVE FILE if the browser asks what to do with the file
If your browser asks where to save the file, we suggest to choose desktop.
6. Depending on your browser, you may be given the option to run the file as soon as it is done downloading. If so, go ahead and do so. If not, hold down the Ctrl key on your keyboard, and tap the letter J to bring up the list of downloaded files.
7. Double-click on the listing for the Toolkit6Setup
8. Follow the on-screen installation instructions.

Please note, if this happens on a recurring or regular basis, double-check with the makers of any security software you have installed to see if they can confirm whether their software is somehow blocking the Toolkit6Server.exe program. If they can confirm this, we suggest having the computer checked by a general technician to make sure that there is not something else either hardware or software related causing a problem.