When using our desktop software, you might run into a situation where the program will launch, and appear to load, but then seem to disappear; it will only show up in the Windows task bar.
Most commonly, this means the program is actually open, but is off the side of your monitor's display, out of view. You can work with the program in full screen (maximized mode), but if you want to re-size the program window, bring the program back onto your monitor by following these steps:

For Windows 7, 8, and 10:
1. Click the listing for the program on the task bar to make sure it's selected.
2. When the thumbnail image appears, put the mouse pointer on it, and right-click. (If you do not see a thumbnail image, move the pointer off of the listing in the task bar for a moment, and then back on.)
3. From the menu that comes up, select RESTORE. If the Restore item is grayed-out, select Maximize, then repeat steps 1 and 2, then select RESTORE on step 3.
4. Repeat steps 1 and 2, to get to menu of options for the program window, but this time, select MOVE
5. Press the left arrow key on your keyboard once.
6. Move the mouse left across the screen (without pressing any mouse buttons). The program window should appear on your screen.
7. Click the mouse once to position the window on the screen.

For Windows Vista:
1. Right-click on the task bar item for the program.
2. Select RESTORE. (If the Restore item is grayed-out, select Maximize, then right-click the task bar item to activate the Restore item.)
3. Right-click on the task bar item again.
4. Select MOVE.
5. Press the left arrow key on your keyboard once.
6. Move the mouse left across the screen (without pressing any mouse buttons). The program window should appear on your screen.
7. Click the mouse once to position the window on the screen.

Other possible reasons:
While it is uncommon, we have seen cases where a security program can block our software from running properly.
If you have any security software active beyond what is available from Microsoft, and are having trouble with one of our programs not starting, we suggest to try the following, to see if the security or anti-virus software might be blocking our program:

-Restart the computer; this will make sure no part of our software is left running in the background.
-Temporarily turn off any security or antivirus software, and then try starting our program again.