When trying to print from Club Accounting 3, you run into an alert, stating that Club Accounting has encountered a Serious Error.
The error may state that the program will quit; even if it does not, the program will still not be able to proceed with previewing or printing the report.
We have seen a handful of reasons this might happen. Listed below are the most common causes, with information on how to check if they are causing the probelem, and resolve the issue.
While removing and re-installing Club Accounting can solve a few issues, we prefer to troubleshoot first, in case the issue is not directly related to an issue with how the program was installed. One of the few times this is not the case is if you have recently changed computers, had a new drive installed on the computer, or updated to a different version of Windows. In those cases, it is possible that Club Accounting may have been moved, or had some part of it accidentally removed. If any of those things have happened since the last time Club Accounting worked correctly, then we suggest to start by re-installing Club Accounting, as described in FAQ 1343.
If those things are not the case; if no particular changes have been made to the computer recently, and the only thing you have done with Club Accounting since the last time it worked is to make monthly transaction entries, then please proceed with the following troubleshooting steps:
This is uncommon, and easy to miss, but is also one of the fastest things to check and correct. The behavior mimics having bad data, since it usually only occurs with Valuation reports.
To check this, look down at the date showing up in the bottom right-hand corner of the screen; it should show up as MM/DD/YYYY
If it does not show up this way, or if you aren't 100% sure (if you're sitting at the computer on October 10th, December 12th, or any other time when the date number is the same as the month for example) Please check FAQ 1296 on Setting the Date/Time format in Windows to check the date/time format for your computer.
If you make any changes to the date, time, or regional settings, then make sure to re-start the computer, and then try Club Accounting again. If not, the next thing to check will be if Club Accounting is set to run in administrator mode on your computer.
This is only an issue on copies of Windows after XP (Widows Vista, Windows 7, etc.), and is one of the most important things to check.
First, check which version of Windows you have. Each version of Windows has a different style for the Start button in the lower left-hand corner, so recognizing this can be an easy way to tell which version you have. The images below are, from left to right: Windows XP, Windows Vista, Windows 7, and Windows 8.
Windows Vista and Windows 7 are very similar, where the Start button goes a little above the toolbar in Windows Vista, but not in 7. XP and Windows 8 are the easiest, since XP's start button has the word Start on it, while Windows 8 is a much more basic uncolored set of squares.
If you have Windows XP, this is not an issue; check the other sections of this note for further options.
For any other copy of Windows, the next thing to check will be if you see any sort of alert from Windows when Club Accounting starts. If you have Vista 7, or 8, try opening Club Accounting, and see if you get an alert similar to the following:
The easiest way to check if the printing error is occurring due to bad data, is to try previewing more than one report.
Reports such as the Valuation and Member Status report require the program to make calculations; if either of these reports are causing an error, The best test will be to try printing a Cash Journal or Transaction Summary Report.
This is an uncommon issue, as computers default to having a C: drive as the primary place where programs are installed; there are a few reasons this can happen though:
To check if this might be the issue, go to the Start menu, and click on the Computer icon (in Windows 8, hold down the Windows key on your keyboard, tap the letter X, and then select File Explorer)
When the window opens, you may see several drives listed, one of which is the will include C: as part of the name.